Customer Success Manager
$140,000–$170,000 base + bonus potential + equity
Midtown Manhattan, New York | Hybrid (Tuesday–Thursday office based)
We are working with a rapidly scaling B2B SaaS business redefining how marketing leaders measure impact and connect commercial activity directly to revenue outcomes. Backed by significant recent funding and exceptional year-on-year growth, our client has built a sophisticated data platform trusted by modern revenue teams globally. As expansion continues, they are investing in customer success talent to help customers maximise value and accelerate long-term outcomes.
The Customer Success Manager will own customer engagement and become a trusted strategic partner across onboarding, adoption and long-term value creation. This role combines customer success, technical understanding and marketing insight to help customers unlock measurable commercial results.
Role Highlights
– Own and manage strategic customer relationships across the full post-sale lifecycle
– Drive platform adoption, engagement and measurable customer outcomes
– Act as a day-to-day advisor and escalation point for customers
– Support pre-sales conversations by contributing product and integration expertise
– Translate complex customer goals into scalable success plans
You Will Need
– 5+ years’ experience in Customer Success within B2B SaaS environments
– Experience working with MarTech, analytics or data-focused platforms preferred
– Proven ability to influence adoption across complex stakeholder groups
– Strong commercial and business acumen with a strategic customer mindset
– Exposure to SQL, JavaScript or website tracking implementations would be advantageous
Why You’ll Love It
– Join a category-defining technology business at a high-growth stage
– Opportunity to influence how customer success evolves globally
– Hybrid working model designed for collaboration and flexibility
– Equity participation and long-term career progression opportunities
– Work alongside ambitious, high-performing teams solving meaningful customer challenges
Apply today to grow your career with a forward-thinking employer committed to equal opportunity. We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Due to a high number of applicants, we are only able to respond to successful candidates
$140,000–$170,000 base + bonus potential + equity
Midtown Manhattan, New York | Hybrid (Tuesday–Thursday office based)
We are working with a rapidly scaling B2B SaaS business redefining how marketing leaders measure impact and connect commercial activity directly to revenue outcomes. Backed by significant recent funding and exceptional year-on-year growth, our client has built a sophisticated data platform trusted by modern revenue teams globally. As expansion continues, they are investing in customer success talent to help customers maximise value and accelerate long-term outcomes.
The Customer Success Manager will own customer engagement and become a trusted strategic partner across onboarding, adoption and long-term value creation. This role combines customer success, technical understanding and marketing insight to help customers unlock measurable commercial results.
Role Highlights
– Own and manage strategic customer relationships across the full post-sale lifecycle
– Drive platform adoption, engagement and measurable customer outcomes
– Act as a day-to-day advisor and escalation point for customers
– Support pre-sales conversations by contributing product and integration expertise
– Translate complex customer goals into scalable success plans
You Will Need
– 5+ years’ experience in Customer Success within B2B SaaS environments
– Experience working with MarTech, analytics or data-focused platforms preferred
– Proven ability to influence adoption across complex stakeholder groups
– Strong commercial and business acumen with a strategic customer mindset
– Exposure to SQL, JavaScript or website tracking implementations would be advantageous
Why You’ll Love It
– Join a category-defining technology business at a high-growth stage
– Opportunity to influence how customer success evolves globally
– Hybrid working model designed for collaboration and flexibility
– Equity participation and long-term career progression opportunities
– Work alongside ambitious, high-performing teams solving meaningful customer challenges
Apply today to grow your career with a forward-thinking employer committed to equal opportunity. We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Due to a high number of applicants, we are only able to respond to successful candidates
