Our sales recruiters started working with the agentic B2B attribution platform for marketing teams, Dreamdata, when they needed support expanding their sales team. 3Search has supported Dreamdata with the recruitment of an Account Executive and, most recently, a Technical Customer Success Manager.
Dreamdata is a platform built to empower B2B marketers with the knowledge to answer any question about marketing's impact and understand where to invest next. Having grown from an office of three in Copenhagen to a global platform with $55M in Series B funding, they have expanded rapidly into the US.
As the business scaled its customer base and continued to onboard new clients, leadership needed to strengthen key go-to-market functions to ensure customers could realize maximum value from a highly technical product offering.
Alongside broader commercial hiring, the company identified a need for specialist customer success expertise capable of supporting increasingly complex customer requirements.
Dreamdata needed to hire a Technical Customer Success Manager in New York. The core challenge here was finding someone with a rare combination of:
The role was business-critical. As customer numbers continued to grow, Dreamdata required a seasoned customer success professional who could support onboarding, improve customer outcomes and help maximize retention across an expanding client base.
The search was further complicated by the limited number of candidates willing to commit to the required hybrid working model.
Dreamdata engaged our recruitment consultants because they needed:
The assignment was led by Andrew Stoves with an agreed eight-week timeline.
Working closely with key stakeholders, Andrew conducted a highly targeted search focused on identifying candidates with the precise blend of technical expertise and customer-facing experience required for the role.
The process included:
Beyond sourcing candidates, Andrew acted as a strategic advisor. A key challenge was balancing the level of technical expertise required against compensation expectations within the market. Andrew provided guidance around market realities and candidate availability, helping the business refine expectations while maintaining the quality bar required for the role.
3Search has successfully placed:
As a result, Dreamdata is now better positioned to:
The business successfully secured a hire it is genuinely excited about, while strengthening an important function during a period of significant growth.
We have partnered with 3Search on a number of hires, and when we needed to recruit a technical Customer Success Manager in New York, they delivered again. It was a nuanced search, requiring someone with the right combination of technical capability, customer success experience and fit for an office-based role. The team took the time to understand exactly what we needed and adapted the search as our requirements evolved. Throughout the process, communication was strong and we felt well supported. Within around six weeks, we had two excellent finalists and ultimately made a hire we're genuinely excited about. 3Search demonstrated a strong understanding of our market, the complexity of the role and the caliber of talent we were looking for. I'd absolutely recommend them to any business looking for a recruitment partner across go-to-market hiring.
Candidate Thought Count: 1
Got the luxury of working with Andrew and, not having worked with recruiters prior to this round of job hunting, I’m so grateful that I had his help preparing for — and securing — the role that I was after!Technical CSM
