CRM Lead
Salary: £60,000 - £75,000
Location: London Bridge (Hybrid)
Join a fast-growing, sustainability-focused brand in the D2C retail space.
Our client is on a mission to redefine personal care with sustainable, beautifully designed, and high-performance products. Since launching their award-winning flagship product in 2022, they’ve reached over 400,000 customers across Europe and the US. With a commitment to innovation and eco-conscious practices, they continue to push the boundaries of what’s possible in their industry.
The Retention Lead will…
Essential Skills:
Benefits:
Salary: £60,000 - £75,000
Location: London Bridge (Hybrid)
Join a fast-growing, sustainability-focused brand in the D2C retail space.
Our client is on a mission to redefine personal care with sustainable, beautifully designed, and high-performance products. Since launching their award-winning flagship product in 2022, they’ve reached over 400,000 customers across Europe and the US. With a commitment to innovation and eco-conscious practices, they continue to push the boundaries of what’s possible in their industry.
The Retention Lead will…
- Own and scale retention marketing, driving repeat revenue through CRM, email, SMS, and CRO strategies.
- Optimise automated email flows and high-converting campaigns to boost customer lifetime value.
- Enhance subscription retention by reducing churn and increasing upsell opportunities.
- Leverage data-driven insights to personalise customer experiences and improve engagement.
- Collaborate with Growth, Product, and Creative teams to build best-in-class retention strategies.
Essential Skills:
- Proven experience in DTC retention marketing, with a strong track record of driving revenue growth.
- Expertise in CRM, email automation, and lifecycle marketing (Klaviyo experience preferred).
- Data-driven mindset, with a strong ability to optimise campaigns based on performance insights.
- Experience managing subscriptions and driving customer engagement in an eCommerce environment.
- Creative thinker with the ability to execute high-impact retention initiatives.
Benefits:
- 25 days annual leave + bank holidays + birthday leave.
- Private medical and dental insurance.
- Hybrid working (up to 2 days remote) & flexible hours.
- £1,000 annual personal development budget.
- Monthly social events & wellness perks, including in-office massages.
- Cycle to Work scheme & electric bike support.
- Fantastic career progression opportunities in a fast-growing business.
