• Job Title: CRM Manager (12-Month Maternity Cover)
• Salary Range: £65,000 – £80,000
• Industry: Marketplace
• Location / Working Model: London | Hybrid (2–3 days office)
Our client is entering a major growth phase, evolving its business model to deliver a more product-led, scalable platform. This transformation has created a unique opportunity for a CRM Manager to take ownership of a high-impact function and shape how customer engagement drives commercial success. You’ll step into a business investing heavily in innovation, with strong leadership backing and the chance to build structure, influence strategy, and deliver measurable outcomes at scale.
The CRM Manager will own and evolve the end-to-end CRM function, transforming it into a core growth engine that drives acquisition, engagement, and retention through data-led lifecycle marketing.
Role Highlights
– Build and optimise automated lifecycle journeys across the customer funnel
– Drive measurable growth through upgrades, cross-sell, and retention strategies
– Lead CRM operations, ensuring consistency, QA, and scalable processes
– Collaborate with Product and Engineering to shape CRM systems and roadmap
– Report on CRM performance, linking activity directly to revenue impact
You Will Need
– 5–7+ years’ CRM or lifecycle marketing experience in SaaS, B2B, or marketplace environments
– Hands-on expertise with Braze or similar CRM platforms
– Proven success transitioning from campaigns to automated lifecycle journeys
– Strong data and analytics capability, including segmentation and SQL basics
– Experience managing teams while remaining hands-on in execution
Why You’ll Love It
– High-visibility role influencing business-wide growth strategy
– Opportunity to build CRM as a true commercial driver
– Exposure to cross-functional leadership across Product, Sales, and Marketing
Apply today to grow your career with a forward-thinking employer committed to equal opportunity. We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Due to a high number of applicants, we are only able to respond to successful candidates
• Salary Range: £65,000 – £80,000
• Industry: Marketplace
• Location / Working Model: London | Hybrid (2–3 days office)
Our client is entering a major growth phase, evolving its business model to deliver a more product-led, scalable platform. This transformation has created a unique opportunity for a CRM Manager to take ownership of a high-impact function and shape how customer engagement drives commercial success. You’ll step into a business investing heavily in innovation, with strong leadership backing and the chance to build structure, influence strategy, and deliver measurable outcomes at scale.
The CRM Manager will own and evolve the end-to-end CRM function, transforming it into a core growth engine that drives acquisition, engagement, and retention through data-led lifecycle marketing.
Role Highlights
– Build and optimise automated lifecycle journeys across the customer funnel
– Drive measurable growth through upgrades, cross-sell, and retention strategies
– Lead CRM operations, ensuring consistency, QA, and scalable processes
– Collaborate with Product and Engineering to shape CRM systems and roadmap
– Report on CRM performance, linking activity directly to revenue impact
You Will Need
– 5–7+ years’ CRM or lifecycle marketing experience in SaaS, B2B, or marketplace environments
– Hands-on expertise with Braze or similar CRM platforms
– Proven success transitioning from campaigns to automated lifecycle journeys
– Strong data and analytics capability, including segmentation and SQL basics
– Experience managing teams while remaining hands-on in execution
Why You’ll Love It
– High-visibility role influencing business-wide growth strategy
– Opportunity to build CRM as a true commercial driver
– Exposure to cross-functional leadership across Product, Sales, and Marketing
Apply today to grow your career with a forward-thinking employer committed to equal opportunity. We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Due to a high number of applicants, we are only able to respond to successful candidates
