Retention Manager
£50,000 – £60,000
London | Hybrid (2 days in office)
Our client is entering an exciting scale-up phase, evolving from a fast-growing start-up into a more structured, subscription-led business. With strong foundations already in place, they are now sharpening their focus on customer retention, engagement, and long-term value. This newly prioritised function sits at the heart of future growth, offering you the opportunity to shape how customers experience and stay with the brand.
Operating at a significant scale, the business delivers hundreds of thousands of products weekly through a fully in-house operation. You’ll join a highly collaborative, ambitious team where pace is high, ideas are welcomed, and your work will have a visible impact across the organisation.
The Retention Manager will take ownership of lifecycle marketing and customer engagement strategies, driving retention across the full subscription journey while delivering measurable commercial impact.
Role Highlights
You Will Need
Why You’ll Love It
Apply today to grow your career with a forward-thinking employer committed to equal opportunity. We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Due to a high number of applicants, we are only able to respond to successful candidates
£50,000 – £60,000
London | Hybrid (2 days in office)
Our client is entering an exciting scale-up phase, evolving from a fast-growing start-up into a more structured, subscription-led business. With strong foundations already in place, they are now sharpening their focus on customer retention, engagement, and long-term value. This newly prioritised function sits at the heart of future growth, offering you the opportunity to shape how customers experience and stay with the brand.
Operating at a significant scale, the business delivers hundreds of thousands of products weekly through a fully in-house operation. You’ll join a highly collaborative, ambitious team where pace is high, ideas are welcomed, and your work will have a visible impact across the organisation.
The Retention Manager will take ownership of lifecycle marketing and customer engagement strategies, driving retention across the full subscription journey while delivering measurable commercial impact.
Role Highlights
- Own onboarding, lifecycle, and loyalty journeys across multiple CRM channels
- Optimise early-stage engagement to build long-term customer habits
- Analyse churn, cancellations, and reactivation opportunities to improve retention
- Lead testing strategies across messaging, timing, and channel performance
- Enhance referral, winback, and loyalty initiatives to maximise lifetime value
You Will Need
- Proven experience in CRM, lifecycle, or retention marketing (ideally subscription/D2C)
- Strong hands-on capability across email, SMS, push, or similar platforms
- Confidence running A/B tests and using data to drive decisions
- Ability to manage multiple campaigns and experiments simultaneously
- Commercial mindset with a focus on customer engagement and revenue impact
Why You’ll Love It
- £50,000–£60,000 salary with performance-related bonus
- Hybrid working with a Canary Wharf office base
- Private medical insurance and enhanced leave policies
- 25 days holiday plus public holidays
- Staff discounts and additional perks
- Fast-growth environment with real ownership and progression opportunities
Apply today to grow your career with a forward-thinking employer committed to equal opportunity. We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Due to a high number of applicants, we are only able to respond to successful candidates
