- Customer Success Manager
- $80,000 – $100,000 base + bonus
- Remote (US) (Working on a PT time zone)
Our client is a fast-growing technology company transforming how global organizations manage their supply chains. With a platform that consolidates billions of data points into actionable insights, they help businesses reduce risk, strengthen compliance, and improve resilience. This is your chance to join a forward-thinking business making a tangible difference worldwide, while gaining exposure to enterprise-level accounts and career progression opportunities.
The Customer Success Manager will act as the trusted partner for a portfolio of accounts, driving engagement, adoption, and long-term value.
Role Highlights
- Build trusted relationships with 50–60 enterprise-level customers
- Guide clients through onboarding, adoption, and renewal stages
- Educate users on platform capabilities to maximize value
- Monitor customer health metrics to flag risks and opportunities
- Collaborate with Sales, Product, and Support to ensure seamless service
You Will Need
- 3+ years’ experience in customer success or account management (SaaS essential)
- Strong organizational skills to balance multiple client priorities
- Commercial mindset with confidence spotting upsell opportunities
- Excellent communication, problem-solving, and relationship-building skills
- Self-motivation and adaptability to thrive in a fast-paced environment
Why You’ll Love It
- 100% remote role with occasional travel
- Opportunity to work with global, enterprise-level customers
- Exposure to a cutting-edge platform shaping supply chain resilience
- Career growth within a rapidly expanding organization
