Customer Success Lead

• Job Title: Senior Customer Success Lead
• Salary Range: £75,000 – £85,000 base + bonus 
• Location / Working Model: London | Hybrid (3 days per week onsite)

Our client is an ambitious technology company transforming how complex, document-heavy processes operate across regulated industries such as financial services, compliance, and legal services. Their platform uses advanced automation and AI to streamline workflows that have traditionally relied on manual effort, helping organisations move faster while maintaining rigorous oversight and accuracy. With strong early traction and enterprise clients already relying on the platform for mission-critical work, the business is entering its next growth phase and is looking for its first senior Customer Success leader to help build the function that will underpin long-term client growth.

The Senior Customer Success Lead will...

• Own both the strategic development of the Customer Success function and the day-to-day management of a portfolio of enterprise clients, ensuring adoption, retention, and significant commercial expansion.
• Own and develop the Customer Success function, creating scalable playbooks, processes, and operating rhythms
• Manage circa 20 strategic accounts spanning financial services, compliance, and legacy legal clients
• Drive commercial outcomes including renewals, upsell, and land-and-expand opportunities
• Partner with Solution Engineers, Sales, and Product to deliver seamless onboarding and long-term adoption
• Lead executive relationships with senior stakeholders including compliance leaders, CIOs, and operational decision-makers

You Will Need...

• 6+ years’ experience in Customer Success within B2B SaaS or enterprise technology
• Proven record of driving renewals and expansion across enterprise accounts
• Experience building or shaping Customer Success functions, playbooks, and operational frameworks
• Strong stakeholder management skills with the confidence to challenge cross-functional leaders when needed
• Analytical approach to customer health, usage data, and account growth strategy

Why You’ll Love It – £75k–£85k base salary with performance-linked variable

• Opportunity to build and lead Customer Success at an early-stage, high-growth technology company
• Ownership of a meaningful enterprise portfolio with accounts ranging from pilot projects (£500–£1k) through to six-figure ACVs
• Direct collaboration with senior leadership including founders and GTM leaders
• Hybrid working from a central London office with a collaborative and high-impact environment

Apply today to grow your career with a forward-thinking employer committed to equal opportunity. We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.

Due to a high number of applicants, we are only able to respond to successful candidates