Customer Success Manager - Amazon / SaaS
• £50,000–£55,000 + bonus
• UK, Germany, France | Remote-first, occasional Europe travel
We’re working with a high-growth eCommerce SaaS company helping top global brands thrive across Amazon, Walmart, and other online marketplaces. Following rapid expansion across EMEA, they’re now hiring a commercially-savvy Customer Success Manager to support key clients and drive value through strategic, data-led partnerships.
The Customer Success Manager will work across a varied book of commerce clients—guiding onboarding, boosting platform adoption, and identifying growth opportunities. You'll play a key role in shaping how brands get the best from their retail media tools, while feeding insights back to improve product features.
Role Highlights
– Support onboarding, ongoing optimisation, and retention across a portfolio of clients
– Troubleshoot product usage issues and highlight new feature benefits
– Recommend upsell opportunities and help clients scale their usage
– Share client feedback with Product to influence future roadmap
– Stay up to date with retail media trends and Amazon’s latest tools
You Will Need
– Experience managing Amazon accounts in-house or via agency
– Familiarity with other retail platforms (e.g., Walmart, Target) is a plus
– Analytical approach to account health and performance metrics
– Fluent in English + one European language (German, French or Spanish)
– Clear communicator, confident managing multiple stakeholders
Why You’ll Love It
– Fully remote role (UK-based) with occasional EU travel
– Join a tech-first business that’s scaling fast across EMEA
– Exposure to some of the world’s biggest brands and eRetail campaigns
– Shape client outcomes and influence future product improvements
– Training, mentorship, and real opportunity to grow
– Flexible hours and fully remote culture
– Laptop, WFH setup, and learning budget provided
– Inclusive, collaborative team culture
– Clear route to promotion as the company scales
Apply now to take your career to the next level with a pioneering company.
We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
• £50,000–£55,000 + bonus
• UK, Germany, France | Remote-first, occasional Europe travel
We’re working with a high-growth eCommerce SaaS company helping top global brands thrive across Amazon, Walmart, and other online marketplaces. Following rapid expansion across EMEA, they’re now hiring a commercially-savvy Customer Success Manager to support key clients and drive value through strategic, data-led partnerships.
The Customer Success Manager will work across a varied book of commerce clients—guiding onboarding, boosting platform adoption, and identifying growth opportunities. You'll play a key role in shaping how brands get the best from their retail media tools, while feeding insights back to improve product features.
Role Highlights
– Support onboarding, ongoing optimisation, and retention across a portfolio of clients
– Troubleshoot product usage issues and highlight new feature benefits
– Recommend upsell opportunities and help clients scale their usage
– Share client feedback with Product to influence future roadmap
– Stay up to date with retail media trends and Amazon’s latest tools
You Will Need
– Experience managing Amazon accounts in-house or via agency
– Familiarity with other retail platforms (e.g., Walmart, Target) is a plus
– Analytical approach to account health and performance metrics
– Fluent in English + one European language (German, French or Spanish)
– Clear communicator, confident managing multiple stakeholders
Why You’ll Love It
– Fully remote role (UK-based) with occasional EU travel
– Join a tech-first business that’s scaling fast across EMEA
– Exposure to some of the world’s biggest brands and eRetail campaigns
– Shape client outcomes and influence future product improvements
– Training, mentorship, and real opportunity to grow
– Flexible hours and fully remote culture
– Laptop, WFH setup, and learning budget provided
– Inclusive, collaborative team culture
– Clear route to promotion as the company scales
Apply now to take your career to the next level with a pioneering company.
We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
- Due to a high number of applicants, we are only able to respond to successful candidates
