• Customer Success Manager
• £50,000–£65,000 + bonus
• London, Singapore or Sydney | Hybrid working
We're working with a global scale-up at the forefront of AI innovation in the legal-tech space. Their proprietary Legal-Grade™ AI is transforming how organisations interact with contracts—speeding up due diligence, increasing compliance, and reducing risk. With a footprint across 60+ countries and a client list spanning elite law firms to major global brands, this is a chance to join a high-growth company already earning global recognition.
The Customer Success Manager will join a growing international team, taking the lead on customer onboarding, training, and engagement across a market-defining SaaS platform. You'll act as the strategic link between Sales, Product and Customer Support to deliver world-class service to a diverse client base.
The Customer Success Manager will: – Build lasting client relationships across legal and commercial teams
– Deliver tailored onboarding programmes for teams of all sizes
– Facilitate product adoption through training, analysis, and ongoing optimisation
– Use customer insights to inform future product improvements and internal strategies
– Support renewals, upsells, and cross-sells across a multi-country client base
You Will Need: – A 2:1+ degree
– Excellent written and verbal communication skills
– A naturally confident, empathetic and articulate customer-facing manner
– Strong multitasking skills and ability to manage competing priorities
– Curiosity and comfort with SaaS tools and new tech
– Ideally language skills in either German, French or Spanish
Why You’ll Love It: – Hybrid flexibility with offices in major global hubs
– Global travel opportunities to meet clients face-to-face
– Work with award-winning AI software changing an entire profession
– Learn from high-performing teams and progress quickly
– Contribute to projects that reach global brands and sectors
– Inclusive, international team culture
– Recognition in Forbes AI 50 and Inc. 5000 Fastest Growing Companies
– Clear career pathways and training budget
– Regular socials and offsites
– Be part of a category-defining product used in 60+ countries
Apply now to take your career to the next level with a pioneering company.
We are committed to promoting equality of opportunity for all employees and job applicants.
In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Due to a high number of applicants, we are only able to respond to successful candidates
• £50,000–£65,000 + bonus
• London, Singapore or Sydney | Hybrid working
We're working with a global scale-up at the forefront of AI innovation in the legal-tech space. Their proprietary Legal-Grade™ AI is transforming how organisations interact with contracts—speeding up due diligence, increasing compliance, and reducing risk. With a footprint across 60+ countries and a client list spanning elite law firms to major global brands, this is a chance to join a high-growth company already earning global recognition.
The Customer Success Manager will join a growing international team, taking the lead on customer onboarding, training, and engagement across a market-defining SaaS platform. You'll act as the strategic link between Sales, Product and Customer Support to deliver world-class service to a diverse client base.
The Customer Success Manager will: – Build lasting client relationships across legal and commercial teams
– Deliver tailored onboarding programmes for teams of all sizes
– Facilitate product adoption through training, analysis, and ongoing optimisation
– Use customer insights to inform future product improvements and internal strategies
– Support renewals, upsells, and cross-sells across a multi-country client base
You Will Need: – A 2:1+ degree
– Excellent written and verbal communication skills
– A naturally confident, empathetic and articulate customer-facing manner
– Strong multitasking skills and ability to manage competing priorities
– Curiosity and comfort with SaaS tools and new tech
– Ideally language skills in either German, French or Spanish
Why You’ll Love It: – Hybrid flexibility with offices in major global hubs
– Global travel opportunities to meet clients face-to-face
– Work with award-winning AI software changing an entire profession
– Learn from high-performing teams and progress quickly
– Contribute to projects that reach global brands and sectors
– Inclusive, international team culture
– Recognition in Forbes AI 50 and Inc. 5000 Fastest Growing Companies
– Clear career pathways and training budget
– Regular socials and offsites
– Be part of a category-defining product used in 60+ countries
Apply now to take your career to the next level with a pioneering company.
We are committed to promoting equality of opportunity for all employees and job applicants.
In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Due to a high number of applicants, we are only able to respond to successful candidates
