Customer Success Manager

• Customer Success Manager
• £55,000 – £70,000 + bonus
• London | Hybrid (3 days office / 2 remote)

Our client is entering an exciting phase of scale, driven by strong market demand and rapid product evolution. With a growing portfolio of enterprise customers and increasing international reach, this is a newly prioritised hire to strengthen customer outcomes and retention while shaping how success is delivered at scale.

This high-growth MarTech innovator is redefining how modern marketing teams operate through AI-powered solutions. Backed by strong funding and industry recognition, the business is already trusted by forward-thinking brands across the UK and US. You’ll join a collaborative, product-led environment where ideas move quickly, impact is visible, and your work directly influences customer growth and platform evolution.

The Customer Success Manager will own the end-to-end customer journey, ensuring clients realise measurable value while shaping best-in-class success strategies.

Role Highlights – core tasks & impact
– Drive onboarding, adoption, and long-term customer value
– Partner with Product teams to influence roadmap improvements
– Develop proactive strategies to reduce churn risk
– Support account growth through increased platform usage
– Assist with billing, renewals, and account operations

You Will Need – key skills/experience
– Experience in marketing, consulting, and customer-facing roles
– Strong knowledge of paid media, SEO, analytics, and content
– Hands-on experience with tools like GA4 or ad platforms
– Confidence engaging senior marketing stakeholders
– Experience in fast-paced, high-growth environments

Why You’ll Love It – top benefits
– Clear progression as the company scales globally
– Direct exposure to enterprise clients and strategy
– Hybrid working with flexible structure
– Work with cutting-edge AI marketing technology
– High-impact role with visible contributions

Apply today to grow your career with a forward-thinking employer committed to equal opportunity. We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Due to a high number of applicants, we are only able to respond to successful candidates