Financial Services Proposition Director
Loyalty, Rewards & Customer Engagement
Cheshire (Hybrid)
£60,000 - £120,000 + Bonus + Benefits
We are partnering with a high-growth customer engagement and loyalty business that works with some of the UK's most recognised Financial Services brands.
Over the past five years, the business has invested heavily in technology, proposition development and long-term client relationships, evolving from a traditional campaign-led organisation into a specialist provider of loyalty, rewards and customer engagement solutions.
With significant new programmes launching across Financial Services and increasing demand from existing clients, they are now looking to appoint a Financial Services Proposition Director to help shape customer engagement strategies, deepen senior client relationships and support the next phase of growth.
This is an opportunity to move beyond a single proposition, product or customer base and work across multiple high-profile brands, helping clients solve complex challenges around loyalty, retention, customer value and engagement.
The Financial Services Proposition Director will:
Loyalty, Rewards & Customer Engagement
Cheshire (Hybrid)
£60,000 - £120,000 + Bonus + Benefits
We are partnering with a high-growth customer engagement and loyalty business that works with some of the UK's most recognised Financial Services brands.
Over the past five years, the business has invested heavily in technology, proposition development and long-term client relationships, evolving from a traditional campaign-led organisation into a specialist provider of loyalty, rewards and customer engagement solutions.
With significant new programmes launching across Financial Services and increasing demand from existing clients, they are now looking to appoint a Financial Services Proposition Director to help shape customer engagement strategies, deepen senior client relationships and support the next phase of growth.
This is an opportunity to move beyond a single proposition, product or customer base and work across multiple high-profile brands, helping clients solve complex challenges around loyalty, retention, customer value and engagement.
The Financial Services Proposition Director will:
- Build and develop senior relationships across key Financial Services accounts helping clients shape customer engagement, loyalty and rewards propositions.
- Translate customer, commercial and behavioural challenges into actionable solutions, working closely with internal proposition, delivery and technology teams to bring ideas to life.
- Identify opportunities to grow existing client relationships and expand programmes over time, contributing to the continued growth and market positioning of the business within Financial Services.
- Support the development of new propositions, products and engagement strategies.
- Act as a trusted advisor to senior stakeholders within large and complex organisations.
- Experience within Customer Propositions, Loyalty, Rewards, Customer Engagement, CRM or Retention within a well-regarded Financial Services institution.
- Strong Financial Services experience gained within banking, cards, current accounts, customer benefits or related areas.
- Proven ability to work with and influence senior stakeholders.
- Experience shaping propositions, customer experiences or engagement programmes rather than purely delivering campaigns.
- Commercially minded with strong relationship management skills.
- Comfortable operating within complex, regulated environments.
- Ability to balance strategic thinking with practical execution.
- Strong communication and presentation skills.
- Curious, entrepreneurial and commercially aware approach.
- Desire to operate in a more agile and influential environment than a traditional large corporate structure.
