Head of Community 9mth FTC

• Head of Community
• £100,000 – £120,000 + bonus (placeholder)
• London | Hybrid working

Our client is a rapidly growing global technology organisation that helps complex enterprises make better decisions using advanced data platforms. Operating across multiple continents, the business has built a reputation for combining technical excellence with a collaborative culture where people are trusted to do their best work. With customers ranging from major financial institutions to large multinational organisations, the company is now investing further in how its customers learn, implement, and scale its platform. As part of that journey, they are seeking a strategic yet hands-on Head of Community to lead the development of a global technical customer community.

The Head of Community will define and deliver a scalable global community strategy that helps customers collaborate, solve technical challenges, and unlock greater value from the platform.

Role Highlights
– Shape and execute the long-term strategy for a global technical customer community
– Design scalable operating models, governance structures, and performance metrics
– Launch and manage community programmes such as forums, user groups, events, and super-user initiatives
– Enable peer-to-peer support around implementation, configuration, and advanced product usage
– Work cross-functionally with Product, Engineering, Customer Success, and Marketing teams
You Will Need – Significant experience leading B2B community programmes in a technology environment
– Proven track record scaling communities from early growth into mature global programmes
– Experience supporting developer, data, or other technically focused user audiences
– Strong understanding of community UX, taxonomy, discoverability, and content strategy
– Ability to influence senior stakeholders and align multiple teams around community goals
Why You’ll Love It – Competitive salary and performance-related bonus
– Private healthcare, life insurance, and income protection
– Generous pension contribution with employer matching
– 25 days annual leave plus birthday off and option to buy extra leave
– Personal development programmes and career growth opportunities
– Flexible hybrid working model in a modern London workspace
– Cycle and technology purchase schemes
– Wellbeing support including premium mindfulness app access
– Collaborative international culture with regular team events
Apply today to grow your career with a forward-thinking employer committed to equal opportunity. We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Due to a high number of applicants, we are only able to respond to successful candidates