Loyalty Director
£80,000 - £110,000 + Bonus + Benefits
Cheshire | Hybrid Working (typically 2 days onsite)
Our client is a specialist Trading business helping some of the UK's largest brands improve customer retention, engagement, and long-term value. Operating across loyalty strategy, customer propositions, rewards ecosystems, and technology, they offer something genuinely different. Rather than stopping at strategy, campaign execution, or platform delivery, they combine all three to create customer programmes that drive measurable behavioural change. Following significant growth and increasing demand from major financial services organisations, our client is investing in senior leadership talent to support a growing portfolio of high-profile accounts.
The Loyalty Director will play a pivotal role in helping major brands answer critical customer questions around retention, engagement, proposition development, and loyalty strategy. This is an opportunity for someone who has built their career within a large corporate environment and now wants greater influence, broader exposure, and the ability to shape outcomes across multiple leading brands.
Role Highlights
You Will Need
Why You'll Love It
This opportunity would suit someone who understands how large organisations operate but wants to move beyond internal bureaucracy and have a more direct impact. You'll work across multiple brands, solve complex customer challenges, and help organisations create loyalty propositions that customers genuinely value.
Apply today to grow your career with a forward-thinking employer committed to helping brands build stronger customer relationships through innovative loyalty and engagement strategies. We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Due to a high number of applicants, we are only able to respond to successful candidates
£80,000 - £110,000 + Bonus + Benefits
Cheshire | Hybrid Working (typically 2 days onsite)
Our client is a specialist Trading business helping some of the UK's largest brands improve customer retention, engagement, and long-term value. Operating across loyalty strategy, customer propositions, rewards ecosystems, and technology, they offer something genuinely different. Rather than stopping at strategy, campaign execution, or platform delivery, they combine all three to create customer programmes that drive measurable behavioural change. Following significant growth and increasing demand from major financial services organisations, our client is investing in senior leadership talent to support a growing portfolio of high-profile accounts.
The Loyalty Director will play a pivotal role in helping major brands answer critical customer questions around retention, engagement, proposition development, and loyalty strategy. This is an opportunity for someone who has built their career within a large corporate environment and now wants greater influence, broader exposure, and the ability to shape outcomes across multiple leading brands.
Role Highlights
- Lead strategic client relationships across major trading & automotive organisations
- Shape and develop customer loyalty, rewards, and engagement propositions
- Drive commercial growth by converting opportunities into long-term partnerships
- Influence senior stakeholders and guide complex programmes from concept to launch
- Work closely with strategy, technology, and delivery teams to create measurable customer outcomes
You Will Need
- Proven experience within loyalty, customer propositions, customer engagement or retention-focused roles
- Strong commercial acumen with experience managing senior stakeholders and valuable accounts
- A track record of developing and launching successful customer propositions or loyalty programmes
- Excellent presentation, communication, and relationship-building skills
- A curious and challenging mindset, with the confidence to influence decision-making and drive change
Why You'll Love It
- Work on nationally recognised loyalty and customer engagement programmes
- Influence strategy for some of the UK's most recognised financial services brands
- Enjoy greater autonomy and visibility than a traditional corporate environment offers
- Competitive package including bonus, pension, and flexible benefits options
- Join a growing consultancy with ambitious expansion plans and significant inbound demand
This opportunity would suit someone who understands how large organisations operate but wants to move beyond internal bureaucracy and have a more direct impact. You'll work across multiple brands, solve complex customer challenges, and help organisations create loyalty propositions that customers genuinely value.
Apply today to grow your career with a forward-thinking employer committed to helping brands build stronger customer relationships through innovative loyalty and engagement strategies. We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Due to a high number of applicants, we are only able to respond to successful candidates
