Retention Lead
£60,000 - £70,000 + bonus
Wales | Hybrid (2 days in office)
We're working with a powerhouse in the ecommerce and consumer goods space, growing rapidly across international markets. With bold D2C ambitions and a high-volume online presence, this company is doubling down on customer experience. With major investment in CRM platforms and lifecycle strategies, they’re now hiring a Retention Lead to steer loyalty, maximise lifetime value, and refine their digital-first approach across multiple brands. This is an unmissable opportunity to shape retention in a company where data meets creativity.
The Retention Lead will lead multi-channel CRM and loyalty strategy across two well-known global brands, driving customer engagement, advocacy, and long-term revenue growth.
Role Highlights
You Will Need
Why You’ll Love It
£60,000 - £70,000 + bonus
Wales | Hybrid (2 days in office)
We're working with a powerhouse in the ecommerce and consumer goods space, growing rapidly across international markets. With bold D2C ambitions and a high-volume online presence, this company is doubling down on customer experience. With major investment in CRM platforms and lifecycle strategies, they’re now hiring a Retention Lead to steer loyalty, maximise lifetime value, and refine their digital-first approach across multiple brands. This is an unmissable opportunity to shape retention in a company where data meets creativity.
The Retention Lead will lead multi-channel CRM and loyalty strategy across two well-known global brands, driving customer engagement, advocacy, and long-term revenue growth.
Role Highlights
- Develop and execute CRM retention plans across email, SMS, print, and loyalty channels
- Own customer segmentation strategy and lead international lifecycle campaigns
- Optimise customer journeys, from onboarding to winback, across multiple regions
- Collaborate cross-functionally with acquisition, web, and marketing teams
- Track KPIs weekly, using insights to iterate and improve strategy
You Will Need
- Proven senior-level CRM experience across ecommerce or subscription models
- Expertise in segmentation, lifecycle marketing, and loyalty schemes
- Hands-on experience with Klaviyo and platforms like Shopify, Trustpilot, or Attentive
- A data-driven mindset and confidence using analytics to drive results
- Experience managing CRM agencies and building out internal capability
Why You’ll Love It
- £60,000 – £70,000 base salary
- Hybrid working (2 days in office)
- High-ownership role in a fast-scaling global business
- Direct impact on international D2C growth strategy
- Collaborative, forward-thinking culture with room to grow
