Senior CRM Manager
£60,000 – £65,000 DOE
London | Hybrid (4 days in office)
Our client is a major consumer tech brand with a household name and vast customer base, operating at incredible scale. Their marketing function is the engine room of growth—driven by insight, powered by tech, and obsessed with lifetime value. This role comes as the business continues to invest heavily in personalisation and data science across the full user lifecycle. It’s an exciting time to influence strategy at the highest level.
The Senior CRM Manager will own CRM performance across push channels, using advanced analytics and personalisation to convert subscriber engagement into long-term loyalty.
Role Highlights
You Will Need
Why You’ll Love It
£60,000 – £65,000 DOE
London | Hybrid (4 days in office)
Our client is a major consumer tech brand with a household name and vast customer base, operating at incredible scale. Their marketing function is the engine room of growth—driven by insight, powered by tech, and obsessed with lifetime value. This role comes as the business continues to invest heavily in personalisation and data science across the full user lifecycle. It’s an exciting time to influence strategy at the highest level.
The Senior CRM Manager will own CRM performance across push channels, using advanced analytics and personalisation to convert subscriber engagement into long-term loyalty.
Role Highlights
- Lead the strategy for email lifecycle and loyalty programmes across millions of users
- Optimise CRM journeys with tailored campaigns, promo logic, and A/B testing
- Own the daily newsletter strategy, driving relevance and personalisation via in-house algorithms
- Monitor campaign KPIs and flag trends through expert data analysis
- Manage third-party CRM relationships and technical implementations
You Will Need
- 2–3 years’ experience in a Senior CRM Manager role in a high-volume B2C setting
- Advanced SQL skills
- Strategic understanding of deliverability, personalisation, and lifecycle optimisation
- Familiarity with REST APIs and enterprise ESPs (e.g. MessageGears)
- Excellent communication and project management skills
Why You’ll Love It
- £65,000 – £75,000 base + bonus potential
- Hybrid working (4 days in office)
- 25 days of holiday + 8 bank holidays (Options to buy 5 extra days)
- Wellness days (even free massages)!
- Happy hour Thursdays!
- Games area in the office!
- Extra benefits from an external partner (Perkbox) so you can get discount and rewards across the UK!
- Monthly social events.
- Cycle Scheme & Season Ticket Loan
- Auto-enrolment pension scheme (up to 10% employer contribution)
- Eye Care Vouchers.
- Store discounts - including travel deals!
- Smart-casual dress code every day!!
- Join a smart, ambitious, data-obsessed team
- Build CRM strategy for a brand reaching tens of millions
- Clear roadmap, autonomy, and full senior stakeholder visibility
