Our relationship with British cacao grower and chocolatier, Hotel Chocolat, began as they continued to focus on digital investment. With an established reputation in the market, 3Search was engaged to support the recruitment of an Ecommerce Trading Executive aligned to a critical phase of their growth.
Founded in 2004 to make people happy through chocolate, Hotel Chocolat is a well-known premium chocolate brand, operating across retail, eCommerce, and direct-to-consumer channels.
At a pivotal moment for the business, they were preparing to relaunch their website – a key commercial channel. To do this, they needed enhanced ecommerce capability to support both day-to-day trading and seasonal peaks.
The business needed to strengthen its ecommerce function to ensure a successful website relaunch as well as support ongoing trading performance.
This required:
The challenge was compounded by location. Based in Royston, it can be difficult to attract the expansive ecommerce talent pool in London.
Specialist recruiter, Tash Igoea, executed a targeted search, leveraging her existing ecommerce network to identify and engage relevant candidates with the required seasonal trading experience.
Her approach focused on:
Tash acted as a strategic partner throughout the process, ensuring momentum and candidate engagement during periods of annual leave. This ensured no loss of high-quality candidates despite process challenges.
3Search successfully placed an Ecommerce Trading Executive aligned to both the technical requirements and cultural fit of the business.
The hire enables Hotel Chocolat to confidently manage BAU trading while supporting seasonal peaks during a crucial phase of digital growth.
Tash has been delightful to work with in recruiting for some exciting expansion opportunities with our team. Tash was proactive in understanding our needs, sourcing and screening candidates as well as seeing them to the final stage interview. The first perception of a brand a candidate gets is through recruitment, and Tash has been exemplary here. Thank you, Tash! Tash and Michael were super proactive and helpful in our search. They understood our brief, took the time to get to know our opportunities and challenges, were super proactive in both sourcing and organising our time to speedily recruit. Thank you, 3Search team, we couldn't have built our team without you!
Candidate Thought Count: 1
Tash was incredibly helpful and supportive during the recruitment process. She initially reached out to me with the role, which was great as it suited my experience perfectly and came at great timing in my job search. Tash was very communicative throughout the process, keeping me updated and relaying all relevant information. She helped me prepare for my final stage presentation which was very reassuring and helpful to talk over the task before the interview. I really appreciated this! A great experience, overall and I’d definitely recommend this recruitment company to any of my friends who are searching for a new role.Ecommerce Trading Executive
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