We began working with Serviceware, a software solutions and strategy business, in 2025. They got in touch with the need to find top talent for a newly created Digital Marketing Manager role.
Following a targeted search, we found an excellent candidate for the role who made an immediate impact on the business.
Serviceware was founded in 1998 and has since experienced rapid growth, opening 14 offices across Europe. They have built a unique solution and consulting offering for the digitisation and automation of service processes, which companies can use to increase their service quality and lower service costs.
When the business needed further digital marketing support, they created a new Digital Marketing Manager role in the team. This introduced a key skill set to support the execution of further digital marketing campaigns.
Serviceware had struggled to find suitable candidates through direct applications, and time was of the essence when they got in touch with our recruitment agency. The business required a proactive marketer who could step in quickly and maintain marketing momentum.
The challenge lay in finding an individual with the right balance of technical skill, independence, and cultural fit. They needed to be capable of driving campaigns, managing platforms, and supporting commercial growth across the business.
Our marketing recruiters were chosen to support on this search thanks to our deep understanding of the technology sector and hands-on approach to recruitment. Katie Scott was best positioned to lead a targeted digital marketing search. She began with a deep market mapping exercise to ensure full coverage of available talent across the B2B technology sector.
Katie maintained regular communication with the hiring team throughout, offering market insight and transparent updates at every stage of the process. To ensure a successful hire, she provided:
This approach gave Serviceware confidence that the brief was being executed with precision and that every suitable candidate was being reached.
Serviceware onboarded a Digital Marketing Manager who has already made a strong impact, quickly settling into the business and taking ownership of marketing delivery.
I worked with Katie Scott and was very impressed with her approach to the role I was hiring for. Katie clearly had chops in hiring within marketing departments - she quickly grasped some complex requirements in the type of candidate I was looking for and was able to engage with the market very quickly. Every candidate surfaced was qualified for the profile I was looking for and eventually we found the perfect fit for a key hire in my team. Katie was very proactive with updates and made the signing process a smooth experience. A pleasure to work with and I would really recommend Katie Scott for your hiring needs.Cameron Kent GTM & Performance Marketing Lead
Candidate Thought Count: 0
