Building account management capacity for SideDish Media

Founded in 2017, SideDish Media, began as a social media agency operating across all industries. Quickly realising a distinct lack of digital marketing success in the hospitality industry, they became SideDish Media.  

In 2025, the business had reached an exciting but critical point in their journey. The agency was growing quickly and delivering exceptional results for clients, but their capacity was reaching its limit. They had begun turning away new opportunities because the existing team could no longer maintain the high service standards the business was known for.  

Our recruitment consultants supported their search for an Account Manager to support the existing team. 

SideDish Media needed to onboard an Account Manager who could blend strong digital marketing expertise with excellent client-facing skills. The key challenge was finding someone who could both manage existing accounts and support continued growth, without compromising the agency’s reputation for quality. 

As a small business, they saw the benefit in engaging a recruitment agency who could lead the search and offer guidance on the right profile. This was crucial for ensuring the new hire complemented their existing team structure and soft skills. 

Shaun McEvoy partnered closely with SideDish Media to ensure they hired the right person, not just any person. 

He began with a deep dive into their business goals, growth plans and team structure. From there, Shaun: 

• Helped define the ideal candidate profile, ensuring a balance of digital expertise and interpersonal strengths 
• Provided insight into market expectations, salaries, and candidate availability 
• Ran a targeted search across our digital, media, and agency networks 
• Screened candidates for both technical fit and chemistry with the founders 
• Mirrored the client’s communication style via WhatsApp for rapid updates 
• Facilitated interviews in our office as the client didn’t have access to a dedicated space 

Throughout the process, we also supported them with additional context beyond recruitment, including bonus scheme benchmarking and onboarding best practices.

Within two weeks, we secured a standout candidate who aligned perfectly with the brief. 

The search completed within just two weeks. Now, SideDish Media has the capacity required to take on more work and the Founders feel confident they can elevate their service standards. 

Ultimately, the business is now positioned to continue scaling sustainably.