Touchnote is ranked as one of Europe’s fastest growing tech companies, and was one of the first subscription card sending services. Touchnote’s mobile app helps their customers build, personalise and send postcards, greeting cards, other photo products as well as gifts.
Having recruited a number of positions for the business at a junior and mid level, Touchnote approached 3Search Executive as their exclusive partner to secure their next CMO.
This Chief Marketing Officer role was to be focussed on growing their dominant offering in the UK, as well as expanding in the US. They were in the process of launching their subscription service, and required a strong operator with an excellent track record across both acquisition and engagement.
3Search ran a retained search process, identifying candidates with a background in fast-paced and fast-growth online trading businesses. Due to their expansion plans, diverse geographical experience was key, so we searched for candidates in both the UK and US markets.
Our process allowed us to identify a shortlist of 5 superb options. However, there was one stand out candidate whose global experience and track record in scale-ups shone through. She was offered the role, and was successfully appointed in 2019.
After speaking with 3Search Executive and seeing how keen they were to work together in a way that best suited me and the company, the time they took to come in and understand the brief, and the feedback they took on board from previous occasions of working with 3Search, it made sense to me to work closely with the team on this role. Their service was exceptional - they checked in frequently, did not over-promise, delivered CVs that matched the brief very closely, and set up interviews quickly. I was never in a situation where I did not know what was going on or where we were at – they were very proactive. After presenting and then sailing our preferred candidate through the multi-stage process quickly, it has resulted in a really exciting and pivotal hire for us and this has come from working in close partnership with 3Search Executive. I, therefore, wholeheartedly recommend them and their services.Elise Campbell-Bates Head of People
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