Account Executive / Customer Success Manager | AI SaaS Startup
Location: New York City, NY
Working Model: 5 Days Onsite
Employment: Full-Time
Industry: AI | B2B SaaS | E-Commerce Technology
Compensation: Competitive Package + Equity (TBC)
The Opportunity We're partnering with a fast-growing, venture-backed AI startup that's transforming how businesses engage with customers through intelligent technology.
The company is developing innovative AI-powered solutions that help brands deliver personalized customer experiences, improve engagement, and drive revenue.
They're looking for an ambitious, commercially minded Account Executive / Customer Success Manager to join their growing New York team.
This is a unique Land and Expand opportunity, combining new business development with customer success and account growth. You'll be responsible for winning new customers, building long-term relationships, and identifying opportunities to expand accounts as customers realize the value of the platform.
If you're passionate about AI, thrive in a startup environment, and want to own the entire customer journey, this could be an exciting next step.
What You'll Be Doing
New Business Development – Land
You'll thrive in this role if you're excited about landing new customers, passionate about delivering an exceptional customer experience, and motivated by expanding accounts through long-term partnerships.
The ideal candidate understands that closing the initial deal is just the beginning. You know how to land new business, demonstrate value, and expand relationships into larger revenue opportunities.
You'll be ambitious, commercially driven, organized, and genuinely passionate about AI.
If you love AI, enjoy winning new business, and want to own a Land and Expand sales motion at a growing startup, we'd love to hear from you!
Interested? If you're based in New York City, passionate about emerging technology, and ready to join an ambitious AI startup, we'd love to hear from you.
Apply today to learn more about this opportunity!
Location: New York City, NY
Working Model: 5 Days Onsite
Employment: Full-Time
Industry: AI | B2B SaaS | E-Commerce Technology
Compensation: Competitive Package + Equity (TBC)
The Opportunity We're partnering with a fast-growing, venture-backed AI startup that's transforming how businesses engage with customers through intelligent technology.
The company is developing innovative AI-powered solutions that help brands deliver personalized customer experiences, improve engagement, and drive revenue.
They're looking for an ambitious, commercially minded Account Executive / Customer Success Manager to join their growing New York team.
This is a unique Land and Expand opportunity, combining new business development with customer success and account growth. You'll be responsible for winning new customers, building long-term relationships, and identifying opportunities to expand accounts as customers realize the value of the platform.
If you're passionate about AI, thrive in a startup environment, and want to own the entire customer journey, this could be an exciting next step.
What You'll Be Doing
New Business Development – Land
- Own the full sales cycle: Manage opportunities from outbound prospecting and discovery through demonstrations, negotiation, and closing.
- Generate new business: Build pipeline through cold calling, email, LinkedIn, referrals, and creative outbound strategies.
- Deliver consultative sales conversations: Understand customer challenges and demonstrate how AI technology can deliver measurable business results.
- Land new customers: Negotiate agreements, convert qualified opportunities, and establish relationships that create opportunities for long-term account growth.
- Help shape the sales process: Collaborate with leadership to refine outbound strategies, messaging, and commercial processes.
- Own customer relationships: Serve as a primary point of contact for customers throughout their journey.
- Drive onboarding and adoption: Help new customers successfully implement the platform and maximize its value.
- Execute a Land and Expand strategy: Build relationships within existing accounts, identify additional use cases, and uncover opportunities to grow customer revenue.
- Drive upselling and cross-selling: Identify expansion opportunities across teams, departments, and business units.
- Support renewals and retention: Maintain strong customer relationships, proactively address challenges, and drive recurring revenue.
- Demonstrate customer value: Help customers understand the impact of the platform and identify opportunities to achieve better results.
- Experience in B2B SaaS sales, customer success, account management, or a combination of these functions.
- Proven ability to generate new business, manage customer relationships, and drive revenue.
- Experience with a Land and Expand sales motion, including acquiring new customers and growing existing accounts through upselling, cross-selling, and strategic expansion.
- Strong outbound prospecting skills and experience managing a full sales cycle.
- Experience with customer onboarding, retention, renewals, and account expansion.
- Genuine enthusiasm for AI, emerging technology, and the startup ecosystem.
- Strong commercial instincts and a consultative approach to selling.
- Excellent communication, relationship-building, and problem-solving skills.
- Entrepreneurial mindset and the ability to thrive in a fast-paced, high-growth environment.
- Comfortable balancing new business development with existing customer responsibilities.
- Highly motivated, proactive, and eager to contribute to a growing business.
- Willingness to work five days per week onsite in New York City.
- Join a high-growth AI startup: Work with innovative technology that's changing how businesses interact with customers.
- Own a Land and Expand sales motion: Take customers from initial acquisition through onboarding, adoption, retention, and account expansion.
- High-impact role: Play an important part in driving both new customer acquisition and long-term revenue growth.
- Entrepreneurial environment: Work closely with leadership and help shape commercial processes as the company scales.
- Career growth: Gain valuable experience across sales, customer success, and strategic account management.
- Equity opportunity: Be part of the company's long-term growth.
- NYC startup culture: Join an ambitious, collaborative team working together in person.
You'll thrive in this role if you're excited about landing new customers, passionate about delivering an exceptional customer experience, and motivated by expanding accounts through long-term partnerships.
The ideal candidate understands that closing the initial deal is just the beginning. You know how to land new business, demonstrate value, and expand relationships into larger revenue opportunities.
You'll be ambitious, commercially driven, organized, and genuinely passionate about AI.
If you love AI, enjoy winning new business, and want to own a Land and Expand sales motion at a growing startup, we'd love to hear from you!
Interested? If you're based in New York City, passionate about emerging technology, and ready to join an ambitious AI startup, we'd love to hear from you.
Apply today to learn more about this opportunity!
